Job Opening

WCAPDD is seeking applicants to fill the following positions Career Advisor and Receptionist. Visit www.wcapdd.org for more information.  Resumes should be emailed to dmoore@wcapdd.org by 9/20/19.

Career Advisor – Russellville

Position Summary: 

A Career Advisor is responsible for working with eligible and suitable WIOA youth, adults, and dislocated worker applicants and participants.     Services include eligibility verification, case management, interviewing, assessment, basic career services, individualized career services, and training.   This position will also coordinate supportive services and conduct follow-up to ensure necessary supports are in place to achieve the targeted goal of obtaining employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.  This position is contingent upon continued grant funding.

Position Responsibilities and Duties:

  • Conduct outreach and recruitment efforts to attract jobseekers and youth to participate.
  • Gather documentation and verify WIOA eligibility and suitability.
  • Conduct applicant and participant interviews to determine needs and provide coaching support.
  • Write detailed case notes to document participant interactions and activities.
  • Conduct participant assessments to develop the individual employment plans or individual service strategy. 
  • Have knowledge of and understand community resources to make appropriate applicant and/or participant referrals.
  • Track progress and document it on individual service plan and in case notes.
  • Coordinate supportive services such as child care, transportation, and other approved support.
  • Conduct follow-up with clients to track outcomes, reinforce coaching and assist with needs to get and keep a job.
  • Coordinate with partner agencies as needed to help meet participant education and employment goals.
  • Complete required paperwork, hard copy and web-based.
  • Provide WIOA program orientations to clients.
  • Conduct job search workshops and other basic and individualized career services as requested.
  • Accurately determine cost for training, work experience, and/or supportive services.
  • Submit all necessary forms, fills, invoices, and other paperwork required. 
  • Provide clients career counseling, resume assistance, financial literacy, and financial aid assistance as needed.
  • Develop and maintain ongoing working relationship with clients.
  • Maintain files and records.
  • Ensure appropriate use of WIOA funds. 
  • Work front desk and/or resource room when needed.
  • Conduct job development activities. 
  • Interact with employers to create job orders and referrals.
  • Interact with employers to enroll clients into work-based learning activities.
  • Participate in civic and community events to promote WIOA.
  • Maintain confidentiality and follow the local personally identifiable Information policy.
  • Coordinate co-enrollments as appropriate.
  • Have knowledge of and understand local, state, and federal policies and procedures related to the WIOA.
  • Will operate as a team member with other employees.  All team members are expected to have a basic working knowledge of the services offered to customers, and should be prepared to provide back-up coverage in these service areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or staff illness.
  • Perform other duties as assigned by the program Services Coordinator.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.    The requirements listed below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

  • Associates or Bachelors degree preferred but a combination of work experience and education may be considered a substitute for educational preference with a formula of two years of related work experience is equal to one year of education.
  • Good written and verbal communication skills.
  • Strong organizational and time management skills.
  • Demonstrates customer service skills.
  • Experience working in a team.
  • Computer skills in Word and Excel.
  • Ability to work with a diverse population.
  • Valid Arkansas driver’s license and proof of current auto insurance.

Live in, or will relocate, to local service delivery area.

Receptionist – Russellville

Position Summary: 

Greet and direct Workforce Center visitors, answer incoming telephone calls, provide clerical support to the Center, provide client assistance in the resource room.   The receptionist represents the agency to the public.

Position Responsibilities and Duties:

  • Greet Workforce Center visitors in a friendly professional manner
  • Help direct clients to designated areas
  • Maintain confidentiality of customers and visitors to the WFC
  • Answer and route incoming telephone calls
  • Label, record, copy, and duplicate information following original content and format if applicable.
  • Assist with faxing and making copies for clients (varies by location)
  • Miscellaneous projects as assigned (mailings, stocking paper, wiping tables, etc.)
  • Provide Resource Room coverage as necessary (varies by location)
  • Schedule conference rooms (varies by location)
  • Will operate as a team member with other employees.  All team members are expected to have a basic working knowledge of the services offered to customers, and should be prepared to provide back-up coverage in these service areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or staff illness.
  • Perform other duties as assigned by the Program Services Coordinator.

Minimum Qualifications:

A high school diploma/GED and at least 1 year experience in customer service, computer support or a related area is required; previous experience in One-Stop Career Centers or WIA/WIOA programs highly desirable.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.    The requirements listed below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to assist individuals with disabilities to perform the essential functions.

  • Administrative support skills
  • Customer service
  • Problem-solving
  • Basic computer skills
  • Telephone skills

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